Sprout Pocket Support

MASHONG · Sprout Pocket 1.1.0 · 2026-10-22

Contact us

If you have a question or encounter a problem, email mso0504@naver.com.

What to include

Please include the app version, iPhone or iPad model, iOS version, steps that led to the problem, and any error message. If you attach a screenshot, hide personal information first. Do not send passwords, verification codes or card information. We use your reply address, message and attachments to investigate and respond.

Game progress and deleting the app

Sprout Pocket has no sign-up or Operator game server. Your pet, Memory Album and settings are stored on your device. Deleting the app may lose your progress. Please do not reinstall it as your first troubleshooting step. We cannot remotely restore local progress. Restoration from a device or iCloud backup depends on Apple’s settings and is not guaranteed.

Ads and tracking choices

Non-personalized banner ads may appear even if you decline tracking. The app requests ads with npa=1, personalization disabled and publisher first-party ID disabled. When tracking is denied, requests do not include IDFA. You can still play, save, receive local reminders, buy and restore purchases. Declining tracking is different from buying ad removal.

Changing tracking permission

Advertising involves information processing by Google and other external advertising services. You can withdraw tracking permission in Settings → Privacy & Security → Tracking. Non-personalized ads may continue. Withdrawing permission does not immediately delete information already sent.

Remove Ads and restore purchases

Remove Ads is a one-time, non-consumable purchase, not a subscription. Check the local price shown by the App Store before purchasing. Purchases and restoration are available regardless of your tracking choice.

Restoring a purchase

Sign in to the App Store with the Apple account used for the purchase, then use Restore Purchases in the app’s Settings. Restoring purchases does not restore your pet or Memory Album. If the store connection fails, check your network and use the app’s reconnect option.

Delayed purchase confirmation

After reinstalling, if purchase confirmation takes more than about 10 seconds, an ad request may be made even for a purchaser. Ads stop once ad removal is confirmed. If tracking is denied, these requests also use non-personalized settings without IDFA.

Refunds

For cancellation or refund requests, visit Apple’s Report a Problem. We cannot guarantee refund approval or successful purchase restoration.

Language, notifications, sound and haptics

In Settings, tap Language to cycle through Automatic, Korean, English and Japanese. Automatic follows your device language: Korean, Japanese, or English for other languages. Care reminders are local notifications. Check both app settings and iOS notification settings. Sound and haptics can be changed in the app.